Frankie O’Sullivan – Owner and Course Director
Frankie has been working and teaching in the health and social care industry for more than twenty years. Her career in disability services has taught her that services need to be innovative and creative in order to enhance the experiences of those in receipt of care. Through teaching she has developed methods that can bring about innovation and improvements to services, delivering sustainable behavioural change. She believes that training services must keep pace not only with national standards but with international standards. It is essential that the end user is the focus of every service and training programme offered.
In 2011, Frontline Training Services was established. Frontline Training have developed new standards for Health and Social Care training. Clients include: Home Instead Senior Care, Caremark and Bluebird Care. In 2014, Frontline Training formed a consortium between Eleanor Edmond, Capacity Ireland and Irish Times Training. Together they have delivered training to Sage Representatives.
Frontline became an Ascentis accredited training centre in January 2014. Frankie is the principal author of the book to support the Award in Community and Health Services – Caring for People in Community and Health Services published in 2013 by Gill & Macmillan.
Mary Dermody MEd ACE, PG Dip ACE, BMS (Hons), RM, RGN
Mary Dermody has a passion for learning, both personally and professionally. With a Masters in Adult and Community Education, she facilitates learning and consciousness raising in her healthcare classes and workshops. As an experienced chef, general nurse and midwife over the past 32 years, she brings a wealth of experience gained from working with individuals and groups in a myriad of healthcare and educational settings. Application of her clinical knowledge to scenarios in the classroom, with a value on life-long learning while unearthing the wisdom within her learners, lends for an authentic sharing of knowledge.
Her constructivist approach to teaching and learning that draws content, reflection and knowledge from learners, through a range of creative teaching methods, augments the existing knowledge, experiences and insights of the group. Her passion for her learners’ development of skills as lateral thinkers and critical reflectors in all aspects of their lives contributes to democracy, equality and well-being. Mary has been delivering training for Frontline Training Services since 2013.
Eleanor’s in-depth experience of advocacy comes from her time as the manager of Dementia Rights Advocacy Service. This was the Republic’s only dementia specific advocacy service and was funded by the Citizen’s Information Board and managed by the Alzheimer Society of Ireland. (The service operated from 2005 until 2010, when the CIB ceased funding advocacy in the voluntary sector in order to develop its own National Advocacy Service). The service provided independent personal advocacy to people with all degrees of dementia in both community and institutional settings. It eventually employed a full time advocate and a team of 10 volunteer advocates. As manager of the service, Eleanor developed the service handbook and training programme for advocates and recruited, trained and managed the supervision of the volunteer team. Eleanor went on to do freelance work for the CIB on the development of policies and procedures for the National Advocacy Service for People with disabilities and has provided several training and CPD modules for TANAP on dementia, communication and advocacy practice. Eleanor’s experience of advocacy provision and service development has given her a strong conviction of the need for advocacy training which constantly links theory to practice, develops skills for real life situations, and is integrated with robust and realistic service policies.
Eleanor was a founder member of the Irish Association of Advocates and is currently a member of a number of advocacy networks. Eleanor has been working with Frontline Training in partnership with the Irish Times since 2014.
Dorothy Kealy RGN
Dorothy trained as an RGN in St. James Hospital, Dublin and qualified in 1996. In 2006 she completed a higher diploma in Infection Prevention and Control in the Royal College of Surgeons, Dublin and completed an MSc in Nursing in 2012 in the Royal College of Surgeons, Dublin and continued her educational journey in University College Dublin in 2013 undertaking a post graduate Health care Education and Registered Nurse Tutor programme (level 9). She has worked in Aut Even Hospital, Kilkenny for sixteen years. During this time she has worked as an RGN on both medical and surgical wards. In 2006, she developed the Infection Prevention & Control programme in the hospital and has continued to expand the service year on year. Education, surveillance and audit are an integral part of the Infection Prevention & Control programme. She has a strong knowledge of Quality and Patient Safety, Team and Team Building, IV management, sharp related injuries and staff vaccination programmes. Her key area of interest is in healthcare education. The parts of education that she personally values are the gaining of knowledge, problem solving, co-operative learning, and passing on of knowledge. Along with staff education, she strongly advocates patient participation in all areas of care. Dorothy has delivered training for Frontline Training since 2013.
Rachel O’Sullivan RNID BSc
Rachel began her career working with Intellectual Disability groups at just 15, she joined the ‘Best Buddie’ programme as a volunteer. She then went on to work with the Special Olympics programme. Deciding to become a nurse was an obvious decision for her and she went on to train at Trinity College Dublin. She began her career as a nurse working in an Aged Care Unit for Intellectual Disabilities, she really enjoyed this work but had a keen interest and talent for working with challenging behaviour. Consequently she went on to working in a Community house, her primary task was dealing with behaviour that challenges and crisis intervention. She has just returned from a ‘year out’ working in Australia in Aged Care and plans to begin a Masters in Gerontology in the next academic year. She is a dedicated ‘best practice’ and holistic nurse. Rachel has delivered training for Frontline Training since 2013.
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