Frankie O’Sullivan – Owner and Course Director
Frankie has been working and teaching in the health and social care industry for more than twenty years. Her career in disability services has taught her that services need to be innovative and creative in order to enhance the experiences of those in receipt of care. Through teaching she has developed methods that can bring about innovation and improvements to services, delivering sustainable behavioural change. She believes that training services must keep pace not only with national standards but with international standards. It is essential that the end user is the focus of every service and training programme offered.
In 2011, Frontline Training Services was established. Frontline Training have developed new standards for Health and Social Care training. Clients include: Home Instead Senior Care, Caremark and Bluebird Care. Her passion is the development of engaging content for the Health and Social Care sector.
Frankie is the principal author of the book to support the Award in Community and Health Services – Caring for People in Community and Health Services published in 2013 by Gill & Macmillan.
Susie Phelan – Marketing and Business Development
Susie has worked with Multinational Tech companies both in Ireland and abroad. Her vast experience includes business development ,marketing and PR and overall team management / development. While working as a Business Development/Partner Account Manager she worked on the proactive development of new business, concentrating specifically on the sales and the development of marketing activities in conjunction with partners to support incremental business growth. In her spare time Susie volunteers as a PR Officer for Midlands ISL Learners, this group provides sign language classes throughout the Midlands and aims to bridge the gap between Deaf and Hearing communities.
Mary Dermody MEd ACE, PG Dip ACE, BMS (Hons), RM, RGN
Mary Dermody has a passion for learning, both personally and professionally. With a Masters in Adult and Community Education, she facilitates learning and consciousness raising in her healthcare classes and workshops. As an experienced chef, general nurse and midwife over the past 32 years, she brings a wealth of experience gained from working with individuals and groups in a myriad of healthcare and educational settings. Application of her clinical knowledge to scenarios in the classroom, with a value on life-long learning while unearthing the wisdom within her learners, lends for an authentic sharing of knowledge.
Her constructivist approach to teaching and learning that draws content, reflection and knowledge from learners, through a range of creative teaching methods, augments the existing knowledge, experiences and insights of the group. Her passion for her learners’ development of skills as lateral thinkers and critical reflectors in all aspects of their lives contributes to democracy, equality and well-being. Mary has been delivering training for Frontline Training Services since 2013.